Description
Use your skills to uplift whānau and create meaningful change.
Thrive in a role that celebrates culture, connection, and community.
- Welcome clients, whānau, and visitors in a respectful and culturally appropriate way
- Be the first point of contact via phone, email, and in person
- Manage incoming calls and shared inboxes, ensuring enquiries are handled or directed appropriately
- Support day-to-day reception and administrative tasks
- Maintain a calm, professional presence, even in busy or emotionally charged situations
About the Role
As a Kaitūwhana, you will walk alongside whānau using kaupapa Māori approaches building trusting relationships, developing whānau-led plans, advocating for access to services, and supporting their journey toward mana motuhake. You’ll act as a connector and advocate, ensuring whānau receive the right support at the right time.
Key Responsibilities:
- Engaging with whānau kanohi ki te kanohi to identify needs, strengths, and goals
- Facilitating whānau plans and ensuring progress is monitored and celebrated
- Navigating services and advocating for whānau in complex situations
- Maintaining accurate case notes, reports, and documentation
- Collaborating across internal teams and external agencies
- Upholding tikanga Māori, Te Tiriti o Waitangi, and kaupapa Māori practice in all mahi
This is a fixed term role until 31 December 2026.
What You’ll Bring
- Experience working with Māori and within kaupapa Māori settings
- Strengths-based, trauma-informed practice
- Experience in areas such as family harm, mental health, addictions, crisis response, or housing support
- Strong communication, relationship-building, and problem-solving skills
- Confidence using client management systems
- Relevant qualifications (Whānau Ora, Māori health, social services, mental health & addictions, facilitation, etc.)
- Full NZ Class 1 licence and willingness to engage in ongoing learning
- A genuine commitment to improving outcomes for whānau and community
What We Offer
- A supportive and collaborative team environment
- Opportunities for professional development
- The chance to make a real difference in our communities
- A commitment to your wellbeing at work
How to Apply
Please submit your CV and a cover letter outlining your suitability for the role via seek:
https://www.seek.co.nz/job/90382496/apply?sol=7e3cfa5d29406fe20d7d9ab0c24c73cbde5f4700
Applications close 3 March 2026 at 4pm
Please be advised that we will be actively reviewing applications and interviewing suitable candidates as they are received.
For more information about this role, please contact Judah.matenga@maatawaka.org.nz
Role Type
On-site • Contract • Full-time • Associate
